Information Technology, Analytics and Operations
The Department of Information Technology, Analytics, & Operations (ITAO) brings together expertise in data science, business analytics, digital innovations, and operations and supply chain management.
We conduct industry-relevant research and help organisations generate business value from digital technologies, make better data-informed decisions, create environmentally sustainable operations, and develop effective supply chain solutions.
We provide excellent research-led teaching to undergraduates, postgraduates and working professionals. Our teaching portfolio covers the application of analytics in core business functions such as marketing and human resources, as well as the development and application of technical skills such as advanced analytics and machine learning and data management.
- Head of Department of Information Technology, Analytics, & Operations Group (ITAO): Professor Min Zhang
- MSc Management Programme Director: Dr Niladri Palit
- MSc Business Analytics Programme Director: Dr Byron Graham
Queen's Business School has specific expertise in the growing fields of data, analytics, and AI - including cutting-edge academic research expertise, advisory roles and applied practical project experience, and education through our MSc Business Analytics.
The QBS Analytics Lab supports SMEs, government agencies, and social enterprises to leverage business data and analytics to drive innovation, address challenges, and enhance decision making.
Academics within the Department of ITAO contribute regularly to peer-reviewed international conferences and have published original research in competitive scholarly journals including Information Systems Research, Production and Operations Management, Omega, European Journal of Operational Research and the British Journal of Management.
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An active community of doctoral students are exploring data science, business analytics, digital innovations, and operations and supply chain management in the Department of ITAO. PhD students benefit from attending courses and tailor-made reading groups, and have access to the School's seminar series, which attracts leading global academics.
Vikram Ramakrishnan is in the final year of his PhD researching the use of advanced analytics to facilitate Industrial Symbiosis in Agri-food networks.
Latest Publications
Marketing with anthropomorphised AI: insights from consumers
- Charles Vincent
- Nripendra Rana
- Varsha Jain
A hybrid Fermatean Fuzzy approach based on a novel score function for solid waste management
- Palash Dutta
- Alakananda Konwar
- Rajnish Kumar
- Niladri Palit
Harmonising predictive and prescriptive analytics
- Tatiana Gherman
- Marios Kremantzis
- Charles Vincent
Retirement redefined. Why more seniors are choosing to work beyond pension age
- Takao Maruyama
- Charles Vincent
Rajiv Banker's lasting impact on data envelopment analysis
- Ali Emrouznejad
- Victor Podinovski
- Charles Vincent
- Chixiao Lu
- Amir Moradi-Motlagh